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BUSINESS IN BRIEF
SOLUTIONS AND SERVICES PORTFOLIO
In 2007, SAP introduced "innovation without disruption" with enhancement packages, a radical new concept that is unique in the software industry that does away with the traditional software upgrades. Customers can install these packages during live operation, deciding themselves which of the new functions to activate, thus considerably reduces operating costs.
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For larger enterprises, there are more than 25 industry solutions comprising the SAP Business Suite family of business applications that cover industry-specific business processes. Powered by the SAP NetWeaver technology platform, SAP Business Suite currently includes:
- SAP ERP
- Addresses the core business software requirements of the most demanding midsize businesses and large
- organizations around the world – in all industries and sectors
- Includes four individual solutions that support key functional areas: SAP ERP Financials, SAP ERP
- Human Capital Management, SAP ERP Operations, and SAP ERP Corporate Services
- SAP Customer Relationship Management
- Provides agile platform needed to help companies achieve a 360-degree view of the customer that
engages the broader business ecosystem in order to help identify trends before they hit
- Enables customer-driven growth by helping organizations to
- Satisfy their customers through superior interactions and experiences across all channels
- Empower their teams to perform business functions and manage interactions with customers,
anytime and anywhere
- Grow their business by capitalizing on insights into their customers, providing a superior customer
experience, and making the most of their business advantage
- Builds on SAP's focus on delivering strong standard CRM functionality with deep industry processes
enabled through unique SAP front-to-back-office integration
- SAP Supply Chain Management
- Helps organizations transform a linear supply chain into an adaptive supply chain network, in which
communities of customer-centric, demand-driven companies share knowledge, intelligently adapt to
changing market conditions, and proactively respond to shorter, less predictable life cycles
- Comprises of a base of 14,500 customers worldwide
- SAP Supplier Relationship Management
- Helps organizations manage their all-important vendor relationships, providing strategic value through
sustainable cost savings, contract compliance, and quick time-to-value
- Comprises of a base of more than 3,500 customers worldwide
- SAP Product Lifecycle Management
- Provides an integrated, single source of all product-related information needed for collaborating with
business partners and supporting processes – including product innovation, design and engineering,
quality and maintenance management, and control of environmental issues
- Comprises of a base of more than 6,500 PLM customers worldwide
- SAP Business ByDesign
- Is the "game-changing" addition to the SAP portfolio of distinct solutions for small businesses and midsize
companies and complements the existing solutions
- Is the industry's most complete and adaptable on-demand business solution, built around four key
principles – completeness, ease of use, adaptability and significantly cutting total cost of ownership –
allowing customers to exploit the full potential of new business trends
- Supports the complete array of core business processes, lowers total cost of ownership by bundling
software, e-learning, services, and support for easy configuration, adaptation, and ongoing operation
without requiring extensive IT infrastructure and resources.
- SAP CRM on-demand solution
- Delivers quick time-to-value and enables strategic growth as the only enterprise CRM solutions that offer a
flexible deployment model
- Helps organizations can transition from on-demand to hybrid and on-premise SAP CRM at any time,
avoiding data losses or interruptions to productivity
- Includes three specific on-demand solutions targeted for sales, marketing, and service.
- SAP E-Sourcing on-demand solution
- Delivers easy adoption, rapid cost savings, and a low subscription investment via a hosted delivery model
- Comes with all components and supporting services to enable sustainable sourcing success
From local businesses to global industry leaders, SAP has built its success on serving companies of all sizes and industries around the world for more than three decades, developing best practices and delivering software applications that target specific business needs. The result is a depth and breadth of industry expertise and tailored software functionality that is difficult to match. SAP solutions are tailored to industry-specific standards, best practices, and processes to help companies optimize business processes and adapt quickly to changing market demands.
Through its industry solutions, SAP addresses the unique core processes of more than 24 distinct industries. And with its tailored offerings for small businesses and midsize companies developed by, and delivered through, a global network of more than 2,500 solution resellers and partners, SAP provides "micro-vertical" industry capabilities through a portfolio of 660 SAP Business All-in-One partner solutions and 550 SAP Business One partner solutions.
SAP currently offers the following industry solutions:
As the foundation for service-oriented architecture, the SAP NetWeaver technology platform enables IT departments to compose and orchestrate enterprise services using model-based development, helping organizations evolve their current IT landscape into a strategic environment that drives business change. With these enterprise services, companies can rapidly enhance their existing business processes or develop and deploy new business processes.
SAP NetWeaver unifies technology components into a single platform, allowing organizations to reduce IT complexity and obtain more business value from their IT investments. It provides the best way to integrate all systems running SAP or non-SAP software.
By delivering preconfigured, industry-oriented business content, SAP NetWeaver also solves companies' challenges of integration and reduces the need for extensive custom implementations, making enterprise applications simpler to implement, quicker to deploy, less expensive to own and more agile for future business growth and innovation.
SAP and its channel partners offer flexible, scalable solutions tailored to company size as well as vertical industry demands:
- SAP Business All-in-One
- Covers demands of midsize companies with in-depth industry requirements
- Provides streamlined business management and configuration tools for rapid time to value and predictable
costs
- Is used by approximately 12,700 customers worldwide
- Contains more than 660 micro-vertical industry solutions
- Is delivered through 1,100 partners in more than 50 countries
- SAP Business One
- Tailored to the demands of small businesses
- Used by approximately 21,000 customers worldwide
- Supported by more than 1,100 business partners worldwide
- Available in 40 country versions
- Contains 550 add-on solutions developed by partners
- SAP Business ByDesign
- Launched on September 19, 2007, making it the latest addition to the SAP portfolio of distinct solutions for
small businesses and midsize companies that complements existing solutions
- Designed for fast growing midsize companies
- Is the industry's most complete and adaptable on-demand business solution
- Supports the complete array of core business processes, lowers total cost of ownership by bundling
software, e-learning, services and support for easy configuration, adaptation and ongoing operation
without requiring extensive IT infrastructure and resources.
SAP Services help customers maximize their success through a combination of SAP experts, methodologies, tools, and certified partners – plus a comprehensive portfolio of service offerings that serve as an integral part of SAP's solutions. These service offerings span all phases of a solution life cycle, from planning to building to running, helping customers align IT and business processes strategies, implement software rapidly, and keep it operating at peak levels – ensuring that IT supports business goals.
SAP Services offers service program innovations that address specific business issues. These offerings include the following:
- Business process outsourcing – Manages and supports providers that leverage SAP solutions to serve their customers.
- Certification – Offers a three-tier approach to consultants, helping them demonstrate a competitive advantage as certified associates, professionals, or masters.
- Consulting – SAP offers the following services to support:
- Banking – Helps banking customers achieve a competitive advantage with industry-specific services for innovative IT solutions
- Trade – Maximizes value for customers with an extended global consulting and education services portfolio and resources across all regions for the retail and wholesale distribution industry
- Business and technology transformation services – Helps customers align their IT strategy to business strategy and goals
- System landscape optimization – Simplifies and fully leverages customers' business-driven change by effectively aligning system landscapes
- SAP solutions for governance, risk, and compliance – Supports SAP solutions for governance, risk, and compliance across the entire solution life cycle
- Testing – Helps reduce performance risks and improve performance quality by finding performance problems early and testing applications faster and more completely
- Custom development – Helps customers accelerate their time to market with innovative business solutions that create a differential advantage.
- Education products – Ensures effective knowledge transfer and learning experiences to SA P customers and their employees by offering market-leading tools and software for documentation, simulation, and collaboration.
- End-to-end solution operations – Provides a proven methodology, Run SAP, for successful implementations of end-to-end solution operations through the SAP Active Global Support organization
- Engagements within the SAP end-to-end solution operations portfolio – SAP offers the following comprehensive engagements to support end-to-end solution operations:
- SAP MaxAttention – Ensures a close partnership with the SAP Active Global Support organization to reduce TCO and increase business benefits, providing technical account management for the entire life cycle
- SAP Enterprise Support – Represents SAP's commitment to ensuring successful operations of our customers at lower total cost in today's service-oriented architecture environments, accomplished through industry-leading standards, operations best practices, risk and quality management, and access to our highly skilled ecosystem
- SAP Safeguarding – Provides project-based engagements that deliver technical integration validation for Implementation projects and help mitigate technical risks in upgrade projects and mission-critical operations
- Service-oriented architecture (SOA): – SAP offers a comprehensive portfolio of services for successful adoption and implementation of SOA. The portfolio includes advisory and value services, governance, implementation, program and project management, and enterprise architecture services dedicated to an SOA approach.
- SAP ERP application upgrades: – Delivers comprehensive upgrade services, tools, and content to support smooth, low-risk, and cost-effective upgrade projects.
- SAP Managed Services organization: – Operates, manages, and maintains SAP solutions on behalf of SAP customers, providing reliable outsourcing services based on extensive SAP knowledge and expertise.
- New-product introduction-related (NPI) services – SAP support new-product introduction through:
- SAP Customer Relationship Management application services such as road maps, implementation assessments, or "deep-dive" workshops help define an optimal path for implementation of SAP CRM
- Corporate performance management, which support implementation of software for corporate performance management, SAP provides overview-assessment and value assessment services
- SAP NetWeaver Master Data Management by delivering a comprehensive portfolio of services covering all phases of the master data management life cycle
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