SAP for Telecommunications supports key processes for sales and service fulfillment throughout the order life cycle, including:

• Lead and opportunity management – SAP solutions enable efficient management of the sales cycle in a transparent and measurable process, from the first customer contact to contract finalization – even in lengthy sales cycles such as corporate accounts.
• Sales and order management – With SAP for Telecommunications, you can automate and coordinate order flow across various sales channels and fulfillment systems. The solutions allow you to take full control of the order with complete visibility through all fulfillment steps, and they help reduce manual processes for streamlined provisioning.
• Contract and order management – With SAP solutions, you can efficiently manage the entire life cycle of a customer contract, encompassing all installed products and services. You can access all contract data for a comprehensive view of the details. The solutions enable your customers to place service change requests through various channels, including call centers or self-service – and allow you to make requested service and contract changes easily. Plus, the solutions help you leverage cross-sell and up-sell opportunities.
• Customer field service management – SAP solutions support cost-effective management of the field workforce. Resource planners can schedule field service technicians for the most efficient performance of customer work orders with a clear overview of the current work-order processing status. Service technicians can use their handheld and mobile devices to receive all relevant information and instruction on service assignments to be planned, executed, and confirmed with the customer.
• Logistics management – With SAP for Telecommunications, you can manage the entire life cycle of the physical products you sell and deliver – and accurately forecast to increase product availability while reducing inventory levels. Logistics management capabilities are integrated with order management, which initiates the automatic shipment of goods. On the buy side, integrated procurement functionality ensures prompt purchasing when the warehouse is running out of stock.

Sales and service fulfillment is enabled with SAP applications such as SAP ERP, SAP Supply Chain Management (SAP SCM), and SAP Customer Relationship Management (SAP CRM). To find out how these applications can help you improve your sales and service fulfillment, please complete the "Contact SAP" form and request information about enterprise resource planning, supply chain management, or customer relationship management.